Frequently Asked Questions

Welcome to ZS Fashion's Customer Help Centre. Find answers to common questions about our jewellery, ordering, payments, shipping, returns and customer support.

1. Products & Jewellery

What products does ZS Fashion offer?

ZS Fashion offers a collection of imitation jewellery, including necklaces and earrings, suitable for everyday styling, festive occasions and celebrations.

Is your jewellery made of real gold?

No. Our products are fashion and imitation jewellery, not solid gold jewellery. Materials and finishes may vary by design.

How do I know the product details?

Each product listing includes available information about its design, appearance and specifications. Please review the product description before purchasing.

How should I care for my jewellery?

Avoid contact with water, perfume and harsh chemicals. Store jewellery separately in a dry place and clean gently with a soft cloth.

2. Ordering & Payments

How can I place an order?

Browse our collections, select your preferred jewellery, add it to your cart and proceed to checkout. Enter your delivery details, choose an available payment method and complete your order.

What payment methods do you accept?

Available payment methods may include UPI, debit and credit cards, net banking and Cash on Delivery (COD), as displayed at checkout.

Online payments are processed securely through Razorpay. COD is subject to eligible delivery locations and order confirmation.

Is Cash on Delivery available everywhere?

No. COD availability depends on your delivery PIN code, courier serviceability and order eligibility. ZS Fashion may contact you to confirm a COD order before dispatch.

3. Shipping & Delivery

Do you deliver across India?

Yes. ZS Fashion offers delivery across India, subject to courier serviceability and PIN code availability.

What are your shipping charges?

Standard shipping costs ₹99 on orders below ₹999. Orders of ₹999 or more qualify for free standard shipping.

How long will delivery take?

Delivery timelines depend on your location and courier availability. Tracking and estimated delivery information will be shared when available.

How can I track my order?

Tracking information will be shared after dispatch when available through our courier service.

4. Returns, Refunds & Exchanges

What is your return policy?

We ordinarily accept returns or replacements for damaged, defective or incorrect products. Please report any issue within 48 hours of delivery wherever possible.

Requests will be reviewed according to our Return & Refund Policy and applicable consumer protection laws.

Is an unboxing video required?

We request a clear, continuous and unedited unboxing video showing the sealed parcel and complete opening process to help verify damage, defects or incorrect items.

The absence of a video does not automatically override rights available under applicable consumer protection laws.

Can I return or exchange jewellery?

Return and exchange eligibility is subject to our Return & Refund Policy and applicable consumer protection laws. Please review the policy before ordering.

What if I receive a damaged or incorrect product?

Contact us through the Contact Us page with your order details, photographs and an unboxing video if available. Our team will review your request.

5. Contact & Support

How can I contact ZS Fashion?

Visit the Contact Us page on our website and submit your enquiry.

Where can I find necklaces and earrings?

Use the Shop by Category section or the navigation menu to explore our Necklaces and Earrings collections.

ZS Fashion — Elegance for Every Occasion.