Return & Refund Policy

ZS Fashion — Return, Refund, Replacement & Cancellation Policy

Website: https://zsfashionjewellery.com
Last updated: 21 October 2026

At ZS Fashion, we want every customer to shop with confidence. We carefully prepare and pack our jewellery orders and are committed to providing fair, transparent assistance if something goes wrong.

Please read this policy to understand how returns, refunds, replacements, cancellations, and delivery-related claims are handled.

1. Return Eligibility

We accept return or resolution requests for the following issues:

  • Products received in a damaged or defective condition.
  • Incorrect products delivered.
  • Missing products or items from an order.
  • Verified manufacturing defects.
  • Other circumstances where a remedy is required under applicable consumer protection laws.

We do not generally accept returns for change of mind, personal preference, or simply no longer wanting the product.

Nothing in this policy limits any rights or remedies available to customers under applicable Indian consumer protection laws.

2. Reporting a Problem

If you receive a damaged, defective, incorrect, or incomplete order, we request that you report the issue within 24 hours of delivery, wherever reasonably possible.

To help us investigate, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging.
  • A continuous unboxing video, if available.
  • Any other relevant supporting information.

We strongly encourage customers to record a continuous unboxing video showing the unopened package and its contents.

However, the absence of an unboxing video or a report made after 24 hours will not automatically invalidate a legitimate claim, including claims involving hidden defects or rights protected by law.

3. How to Submit a Return Request

Return, refund, and replacement requests should be submitted through our dedicated Return Request Form on the ZS Fashion website.

Return request form: [Insert return request form URL]

After submitting the form:

  1. You will receive an automatic submission confirmation.
  2. A unique return request ID will be assigned.
  3. Our team will acknowledge your request within 24 hours.
  4. We aim to complete the initial assessment within 3 business days.

We may request additional information where reasonably necessary to verify the issue.

These are service targets. Any applicable statutory complaint-handling requirements will take precedence.

4. Refund or Replacement Options

For an approved eligible claim, customers may choose between:

  • A replacement of the affected product, subject to availability.
  • A refund of the applicable amount.

Where a replacement is unavailable, we will offer the options described in Section 8.

We will not require customers to accept store credit instead of a monetary refund to which they are legally entitled.

5. Free Return Pickup

For approved claims requiring a physical product return, ZS Fashion will arrange and pay for return pickup.

Customers will not be charged return shipping fees for valid claims.

We will normally require the affected product to be handed over for return and verification before completing a refund or replacement.

However, we may waive collection when it is impossible, unsafe, impractical, or unnecessary. Applicable consumer rights will continue to be respected.

For verified missing items, there is no requirement to return products that were correctly delivered.

Failed Pickup Attempts

We will arrange up to two free pickup attempts.

If both attempts fail, our team will contact you to arrange a practical alternative.

A valid claim will not be automatically rejected solely because the pickup attempts were unsuccessful.

6. Return Packaging Requirements

Please securely pack jewellery being returned to reduce the risk of further damage during transportation.

We request that you include relevant accessories where available.

Original packaging is preferred but not mandatory. A legitimate claim will not be rejected solely because the original packaging is unavailable.

7. Refund Processing

For approved returns that require collection, we will initiate the applicable refund within 3 business days after receiving and verifying the returned product, subject to applicable legal requirements.

Where return collection has been waived, we will process the refund after the claim has been approved and verified, in accordance with applicable requirements.

Refunds will normally be issued to the original payment method.

The time taken for funds to appear in your account may vary depending on your bank, UPI provider, card issuer, or payment service provider.

Failed Refunds

If a refund fails, we will first verify its status with our payment provider.

If the original payment method cannot receive the refund, we may, with your consent, arrange a secure alternative through a verified UPI ID or bank account, subject to payment-provider rules and applicable consumer rights.

We will take appropriate precautions to prevent duplicate or incorrect refunds.

Original Shipping Charges

Whether original outbound shipping charges are refunded will be assessed case by case, considering whether the entire order or only part of the order was affected.

Any shipping refund required by applicable law will be provided.

8. Replacement Policy

Approved replacements of the same product will be shipped free of charge.

If the replacement product is in stock, we aim to dispatch it within 3 business days after receiving and verifying the returned item.

If return collection has been waived, this dispatch target begins after claim approval.

Delivery time will depend on the shipping destination and courier service.

If the Replacement Is Out of Stock

If the original replacement is unavailable, you may choose:

  1. An applicable refund.

  2. A different available product, with your consent and any price difference agreed in advance.

  3. To wait for the original product to be restocked, where a reliable restock date is available.

Customers will not be forced to accept an alternative product or wait indefinitely instead of receiving a refund to which they are entitled.

9. Missing Products or Incomplete Orders

If your order arrives with one or more products missing, please submit a request through our website form.

After verifying the issue, we will offer your choice of:

  • Free delivery of the verified missing product, subject to availability.
  • A refund of the applicable value of the missing product.

You will not be required to return correctly delivered items solely because another item was missing.

10. Non-Returnable Circumstances

We generally do not accept return or refund requests for:

  • Change of mind or personal preference.
  • Accidental damage caused after delivery.
  • Damage caused by misuse or improper handling.
  • Damage caused by improper storage or care.
  • Normal wear and tear.

These exclusions do not apply where a manufacturing defect, an issue existing at delivery, or another circumstance gives rise to a remedy under applicable law.

Each claim will be assessed fairly using the available evidence.

11. Order Cancellation Policy

Customers may request cancellation at any time before the order is dispatched.

For prepaid orders cancelled before dispatch, ZS Fashion will initiate a full refund within 3 business days after confirming the cancellation.

Once an order has been dispatched, cancellation or non-delivery requests will be handled according to the circumstances and applicable consumer rights.

12. Return to Origin (RTO) Orders

An order may be returned to ZS Fashion by the courier if delivery cannot be completed.

Seller- or Courier-Caused Non-Delivery

If non-delivery is caused by ZS Fashion or its delivery partner, we will provide the appropriate remedy, including a full refund where applicable.

Customer-Caused Non-Delivery

If an order is returned because of an incorrect delivery address, refusal to accept delivery, or another customer-related reason, the refund will be assessed case by case.

Any deduction will only be made where it is lawful, appropriately disclosed before purchase, and applicable to the circumstances.

We will not impose undisclosed or unlawful RTO penalties.

13. Delayed or Lost Shipments

If your order has not arrived as expected, please contact ZS Fashion so that we can investigate the shipment.

We will promptly review the delivery status with our logistics partner.

If a shipment is confirmed lost, we will offer:

  • A full refund, or A free replacement, subject to availability.

For significant delivery delays, we will communicate any revised expected delivery date and explain the available cancellation or refund options, including those required by law.

Customers will not be required to bear losses caused by ZS Fashion or its delivery partners.

14. Tracking Your Return or Refund

Each submitted return request will receive a unique reference ID.

Customers will receive email notifications when their claim status changes.

We will also provide a secure website tracking page where customers can check the progress of their:

  • Return requests.
  • Pickup arrangements.
  • Claim assessments.
  • Replacements.
  • Refunds.

Return tracking page: [Insert tracking page URL]

Tracking access will be protected to prevent unauthorized access to customer or order information.

15. Disputed or Rejected Claims

If your return, refund, or replacement request is rejected and you disagree with the decision, you may request a formal second review through our website.

A designated reviewer will consider:

  • The original claim and evidence.
  • Any additional photographs, videos, or explanations.
  • Relevant order and delivery information.
  • Applicable consumer protection rights.

We will provide a written response explaining the review outcome.

Customers remain free to pursue available statutory grievance and legal remedies.

16. Contact and Important Information

Brand: ZS Fashion
Website: https://zsfashionjewellery.com
Customer Support Email: zsfashion96@gmail.com

This policy is intended to explain ZS Fashion's customer service practices. If any provision conflicts with mandatory consumer protection law, the applicable legal requirement will prevail.

Thank you for shopping with ZS Fashion.

Elegance for Every Occasion.