Shipping & Delivery Policy
Welcome to ZS Fashion!
We aim to provide a smooth and transparent shopping experience. Please review our shipping and delivery terms before placing your order.
1. Delivery Coverage
ZS Fashion offers shipping across India, subject to courier serviceability.
Delivery availability may vary depending on your PIN code, courier coverage and operational restrictions.
If delivery is unavailable for your location, we will contact you regarding available options or an appropriate refund for any prepaid order we cannot fulfil.
2. Shipping Charges
Our shipping charges are as follows:
- Orders of ₹999 or more: Free standard shipping.
- Orders below ₹999: ₹99 standard shipping fee.
- Cash on Delivery (COD): An additional ₹69 handling fee applies to eligible COD orders.
The free shipping threshold applies to the product subtotal after applicable discounts and before shipping or COD charges.
The additional COD fee applies even when the order qualifies for free standard shipping.
Any applicable charges will be displayed before order confirmation.
3. Payment Options
We intend to offer:
- Prepaid online payments through supported payment methods.
- Cash on Delivery (COD) for eligible delivery locations.
COD availability depends on courier support, PIN code serviceability and checkout eligibility.
Only payment methods displayed at checkout are available for an order.
4. Order Processing and Dispatch
Orders will be processed after successful placement and the required payment or COD confirmation.
Processing and dispatch times may vary depending on product availability, order volume, weekends and public holidays.
Customers will be informed if an order cannot be fulfilled or experiences a significant delay.
5. Estimated Delivery Time
Delivery timelines are not yet fixed and will depend on the courier partner, dispatch location and destination PIN code.
Where available, an estimated delivery date will be communicated during checkout or through order updates.
Delivery estimates are not guarantees. Delays may occur due to weather, transport disruptions, public holidays, incorrect addresses or courier-related issues.
6. Order Tracking
Once an order has been dispatched, tracking information will be shared when available through our shipping service.
Customers can use the provided tracking details to check shipment progress.
7. Incorrect or Incomplete Delivery Address
Customers are responsible for providing accurate shipping information, including their full address, PIN code and contact number.
If an address needs correction, please contact ZS Fashion as soon as possible.
Address changes cannot be guaranteed once an order has been dispatched.
8. Delivery Attempts and Undelivered Orders
Courier partners may contact customers or attempt delivery according to their operating procedures.
Orders may be returned to the sender if delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts or refusal to accept delivery.
Any reshipping arrangements and charges will be communicated before proceeding.
9. Damaged or Incorrect Products
Please inspect your parcel upon delivery.
A clear, continuous and unedited unboxing video is mandatory under our standard return verification process.
The video should show the sealed parcel, shipping label, complete opening process and the product received.
Customers are requested to report damaged, defective or incorrect products within 48 hours of delivery.
For complete eligibility and evidence requirements, please refer to our Return & Refund Policy.
These procedures do not restrict applicable statutory consumer rights.
10. Customer Support
For shipping, delivery or order-related enquiries, please contact ZS Fashion through the Contact Us page on our website.
ZS Fashion — Elegance for Every Occasion.